Commitment to Quality

Scottish Autism & Public Service Improvement Framework (PSIF)

SA has adopted PSIF to align our quality improvement systems with that of many Local Authorities who are our principal funders.

PSIF is an innovative and unique self-assessment framework adapted to suit the public sector. It is designed to drive quality and deliver excellence by conducting a comprehensive review of SA activities and results to enable continuous improvements.

PSIF encompass the European Foundation Quality Management Excellence (EFQM), The New Customer Service Excellence Standard, Investors in People Standard (Iip) and Best Value principles. PSIF are Partnered with Improvement Service, Investors in People Scotland, Quality Scotland and West Lothian Council.

PSIF will self assess broad areas including: Leadership, Service Planning, People Resources, Partners and Other Resources, Service Processes, Customer Results, People Results, Community Results & Key Performance Results.

Each PSIF self assessment will focus on creating areas for improvement (AFI) and feed into the corporate performance management system.

Scottish Autism is currently planning its first self assessment and now has the infrastructure, structure & trained personnel in place to proceed.

For more information contact:

David Harkins (Quality & Risk Manager)  

E: David.harkins@scottishautism.org

T: 01259 728425

M: 07815 168 761