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Autism Advice Line

Here to provide reliable information throughout the individual's whole life journey.


Home > Services & Support > Support for Families

Autism Advice Line - 01259 222 022

We have a dedicated team of advisors who are trained and experienced in working with autistic people. Each year we handle hundreds of calls and our advice line enables a direct first response to families looking for information, advice, and support.

When a child or young person is first diagnosed, parents often have many questions and concerns. Others may be seeking information on how to go forward for a diagnostic assessment.

We know that it is not only parents and family members who need information and advice. Individuals who are on the spectrum and the broader community may also be in need of the specific information and support we can offer.

Our advisors will also respond to professional enquiries. We offer advice and information and are also willing to discuss partnership approaches to providing more specific direct support to families.

Every caller’s needs are unique and are responded to in a professional and confidential manner. Previous users of our advice line service have benefited from advice on a range of issues such as toileting, eating and sleeping, and more sensitive issues like depression and anxiety are also common lines of enquiry.

Autism Advice Line

Our Autism Advice Line is now open Tuesday to Friday, 10.00am - 4.00pm.

Tel: 01259 222022 or use our online contact form and an advisor will be in touch in as soon as they can.

Our advisory team is made up a small number of advisors, that aim to provide an individualised response to each enquiry as quickly as possible.  We are currently experiencing a very high volume of calls, so please be advised it may take it may take longer to receive a response to your enquiry.

Please note that the advice line is not an emergency service. For anything urgent, please consider calling your local Social Work department, NHS 24 on 111 or the Samaritans on 116 123.

Alternatively, you may also be able to find answers to your queries in our ‘Support for Families’ section of our website.


Thanks for taking the time to listen, I feel as if a weight has been lifted. 

Parent looking for diagnosis advice