Top Marks for Central Outreach Team
During a three week inspection, the Care Inspectorate assessed our service on three key areas concerning the quality of our: care and support; staffing; management and leadership. The thorough inspection involved visits to several day services and the homes of service users. In depth consultation was also carried out with a variety of staff and with service users and their families.
The quality of our staffing was rated overall as ‘excellent’ and the way in which service users are involved in staff recruitment and development particularly impressed the inspectors. Our Central Outreach service use an innovative staff profiling tool to identify the staffing needs and preferences of each individual they support. As well as ensuring the highest levels of personalisation in the care and support an individual receives, this information is also used to identify any training requirements a staff member may need before working with an individual. Service users are also involved in the recruitment process and put forward questions to be answered by candidates at interview. These are just some of the examples which are cited in the review, it can be downloaded in full from the Care Inspectorate website.
Outreach provide a wide range of service, here Rachel (right) enjoyed a day out in the Ochil Hills
In relation to our quality of care and support and our leadership and management, we received overall grades of ‘very good’ with aspects rated as ‘excellent’. In summarising the findings, the review concludes that: “A high quality of service is provided by a very motivated and enthusiastic staff team who are committed to the on-going improvement of the care and support they deliver. All the service users and relatives we contacted felt the service was delivering a personalised high quality service which improved lives.”
Speaking about the feedback, our Director of Autism Services, Jackie Latto said: "Quality is at the heart of what we do and our committed staff are key to us achieving and maximising service user's potential. I am delighted that our services continue to deliver good outcomes for individuals and Scottish Autism will continue to strive for excellence both as an employer and in the services we provide."
