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Home > About Us > Commitment to Quality

Commitment to Quality

Scottish Autism & the European Foundation for Quality Management (EFQM)

A drive for continuous improvement is embedded in the culture at Scottish Autism as we strive for excellence both as an employer and in the services we provide to autistic people across Scotland.

The EFQM Excellence Model is a business excellence framework designed to help organisations strive towards excellence. EFQM is currently used by over 30,000 businesses across the world.

Regardless of sector, size, structure or maturity, organisations need to establish appropriate management systems in order to be successful. The EFQM Excellence Model is a tool to help organisations do this by measuring where they are on the path to excellence, helping them understand the gaps, and stimulating areas for improvement (AFI).

The EFQM Excellence Model acts as a common reference. It provides its users with a set of performance improvement tools in order for them to achieve and sustain business success. The model is regularly reviewed to incorporate new ideas, concepts and learning. 

David Harkins on Quality Scotland Award Win

How does it work?

EFQM excellence model requires organisations to self assess their business across broad areas including: 

  • Leadership
  • People
  • Strategy
  • Partnerships & Resources
  • Processes and Services
  • People Results
  • Customer Results
  • Society Results
  • Business Results

Using the EFQM excellence model Scottish Autism was delighted to achieve the Committed to Excellence Award in June 2013, the Recognised for Excellence 3 star Award in June 2015, the Recognised for Excellence 4 star Award in June 2017 and in 2019, we were thrilled to receive the Recognised for Excellence 5 star Award. This is the highest level of Recognised for Excellence that can be achieved and demonstrates that the organisation has embedded excellence and continuous improvement within their organisation. We were also awarded the Good Practice award. This recognises individual strengths in organisations that have achieved the EFQM Recognised for Excellence award and are only awarded to an organisation if they demonstrate a very high standard in a particular area. Finally we were awarded the Scottish Award for Business Excellence which goes to the highest scoring 5 star organisation in Scotland each year.

The Recognised for Excellence is a prestigious award which followed a week long visit by a number of  Quality Scotland assessment team members. This was made up of people from a variety of business backgrounds across the UK and they met with our staff and examined a number of our core services. 

Who are the assessment team members?

There is a core assessment team made up of a cross section of Scottish Autism employees who are trained to EFQM standards and then a wider assessment team.


For enquiries, please contact:

David Harkins (Quality & Risk Manager)
T: 01259 720044